Frequently Asked Questions
Question: Is Axiom Traders registered?
Answer : Yes. Axiom Traders is registered in Belize since March 2010, and our address is 1.5 Miles, Northern Highways, Belize City, Belize, Central America.
We have our other offices in other locations, CLICK HERE to go to the Contact Us page.
Question: How can I become Axiom Traders Client?
Thank you for becoming our client.
Register yourself a AXIOMIAN THE ELITE Member (here) AXIOMIAN ELITE Members are provided with useful tool for their funds management and trading account management. It contains loads of useful information as well. After registration you will get an access to all company's services and also will be able to a trade on forex. Important: registration data, such as name, birthdate must correspond in full with your national id (passport, id, etc.).
Download VertexFx Client Terminal (here) OR MetaTrader4 (here) It's necessary to download the trading terminal to start trading. Both MT4 and VertexFx are modern, functional terminals, available for installation to pc as well as to all mobile devices.
Try yourself on demo-account read more) Demo-account gives you an opportunity to get experience of real trading with virtual money without risking your own real money.
Open real trading account using your personal cabinet (click here)Choose your trading account type (standard, micro, ecn or cfd) and leverage.
Make a deposit to your real trading account (read more)Once you have mastered trading on demo-account, make a deposit to your real account and start earning real money.
Conduct successful trading. Choose the most appropriate type of account. Get profit not only from currency trading, but from stock, futures, gold and silver trading.
Be sure to check the trading conditions of different account types and contract specifications.
Question: What documents should I submit for certification of User?
The documents that you upload for certification of user must fit the following requirements :
It must be color scan of your national passport or national id card (international passport is also suitable);
Any other documents except the listed above will be considered unnecessary and unsuitable;
If you don't have a scanner, you can upload a photo of your document. In that case photo must be high quality, so we can read the information on the document;
Scans must be in color, not black and white;
If any substantial information like the number of document is written on the back-side of id, please upload both sides of id;
In order to speed up the certification (approval) please turn your document over to correct order after scanning, so it can be easily and conveniently read;
Forged documents are not suitable for certification;
Size of uploaded documents must not exceed 2 mb;
Uploaded files must be of gif, jpeg, jpg, png formats;
When uploading the documents for certification of user, please fill your document details in the form (first of all, fill in the document number). If this requirement is not fulfilled, the certification request may be declined.
Question: Where is my money held?
Answer : Funds are deposited into a client segregated accounts in the name of the clients themselves, there are no ATM Cards or Cheque Books of such accounts and no one could withdraw the funds accept the client himself after filling the withdrawal form and submitting it to Axiom Traders Accounts Department at ACCOUNTS DEPARTMENT
Question: What time is Axiom Traders Live Chat Available?
Answer : Axiom Traders Live Chat is available 5/24 starting from Monday 00:00 Hrs to Saturday 02:15 Hrs +4GMT
Question: What are your platform trading hours?
Answer : 5/24 starting from Monday 00:00 Hrs to Saturday 02:15 Hrs +4GMT (one hour increases in winter timings)
Question: How do I deposit funds?
Answer : There are several options for depositing funds, including Bank Transfers, Cheque, Credit Card, Global Collect like Moneybookers, Western Union, Money Gram and Direct Deposit.
Question: How long will it take for funds to appear in my Live Account?
Answer: Funds clear overnight so should appear in your Live Account the following working day but can take up to 3-4 days. If funds are deposited on Friday it could take 3-4 working days starting from Monday as a working day.
Question: How do I withdraw funds?
Answer : Simply fill up the Withdrawal Request Form and send the scanned copy to ACCOUNTS DEPARTMENT, once we receive the form we will send the confirmation in your mail and also the funds withdrawal source and time.
Question: How do you calculate the value of a pip?
Answer : If to 4 decimal places, then use the following formula: (0.0001 / Spot Price) * Lot Size
Question: How do you calculate the margin per trade?
Answer : Overall Lot Size / Leverage Amount For example: 2 lots at 400:1 contract size for 2 lots will be 200,000 / 400 = 500 margin required
Question: Why does the demo only last 30 days?
Answer : The VertexFx and MetaTrader 4 demo are only a basic overview to show how the platform works. You can get on the free live platform by opening even a Micro account with investing just $200.
Question: Can I trade Micro & Mini lots?
Answer : Yes. You can trade as little as 0.01 lots (1,000 contract size) including currencies, metals, energy, commodities, grains and CFDs Futures as 0.1 lots (10,000 contract size)
Question: How do I open a long or short position in Vertex FX?
Answer : In the VertexFx platform, go to ‘New Order’, then click on ‘Buy by Market’. Or ‘Sell by Market’ CLICK HERE to go to Terminal Manual
Question: How do I open a long or short position in MT4?
Answer : In the Meta4 platform, go to ‘New Order’, then click on ‘Buy by Market’. Or ‘Sell by Market’ CLICK HERE to go to Terminal Manual
Question: Are Scalping and Hedging allowed by Axiom Traders?
Answer : Yes, both scalping and hedging are allowed by Axiom Traders Real Account. A trade less than 1 minute is considered as scalping and in Hedging one side margin is required.
Question: What is your leverage?
Answer : FX leverage through our platforms are set to 100:1 as standard, but can be increased to 300:1 and even 500:1 upon request. If you would like to amend your leverage, please contact your account manager or mail us at CUSTOMER CARE DEPARTMENT
Question: What currency is my account held in?
Answer : You can open an account either in EUR, GBP, or USD.
Question: Will I earn any interest for any funds deposited into my Live Account?
Answer : No, there is no interest charged on any fund deposited into your Live Account
Question: Can I log in to my account simultaneously on separate computers?
Answer : Yes, this is possible only if Axiom Traders provides multi secession trading platform.
Question: Can I log in to multiple accounts on the same computer?
Answer : Yes, through a multi-terminal facility.
Question: What are trading hours?
Answer : Sunday 22:05 GMT to Friday 22:00 GMT.
Question: How do I open a trading account?
Answer : Go to Open a Real Account fill in the form and you will receive an e-mail with your login details and instructions on how to download and start trading in our forex platforms which you have requested.
Question: How long does it take for Axiom Trader to set up the account?
Answer : Usually it takes 1 day to open the account and set up the parameters decided with the client, and in the same day within 24 hours you will receive a mail with all the required instruction.
Question: I don’t have a passport – can I open an account with another piece of identity?
Answer : Yes, any official piece of identification with photo and signature is acceptable by the compliance department of Axiom Traders.
Question: Do I need to provide you with proof of residency?
Answer : Yes. In order to validate your account completely so that you may withdraw funds, you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connections) dated within the last 3 months confirming your registered address which must be in your name, or even the copy of the first page of your bank statement or cheque with your name print on it.
Question: Can I withdraw my money if I have an open position(s)?
Answer :Yes, you can. However at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account we will not carry out the withdrawal request until you submit a corrected Withdrawal Request Form and/or close the open positions in your account.
Question: How long does it take for funds to reach my bank account?
Answer : It depends on the country the money is sent to. Standard bank wire within the EU, USA and UK takes 3 working days. Bank wires to some countries take up to 5 working days.
Question: Can I transfer funds from my trading account to the trading account of another client?
Answer : No, it is forbidden to transfer funds between different clients’ accounts and third parties, and this is to avoid any dispute in future among all and for the security reasons.
Question: Is it possible to open more than one account?
Answer : Yes, you can open several accounts.
Question: Will you close my real account if it has a zero account balance?
Answer : No, we will not. You can have a functioning real account with a zero account balance.
Question: What types of accounts does Axiom Traders offer?
Answer : Axiom Traders offers 15 types of accounts:
AxTr Standard AA
AxTr Standard Plus
AxTr Standard Account
AxTr MINI 01 Account
AxTr MICRO 001 Account
AxTr Option Trading Account
AxTr Auto Trader Account
AxTr Arbitrage Account
AxTr Hedging Account
AxTr CFDs Account
AxTr ECN Accounts
AxTr STP Accounts
AxTr PAMM Accounts
AxTr Managed Accounts
AxTr HFT Trading Accounts
Base currency is the first currency in the currency pair. For further details, please refer to the “Account Types” page.
Question: Can I change the time zone in the platforms ?
Answer : No, the time zone of our trading servers is always GMT. Having times in GMT avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and back testing to be more smooth and straight forward.
Question: When I go offline do you close my open positions and placed orders?
Answer : Open positions and pending orders stay in the system even if you log off from your trading platform.
Question: I cannot log in into my account but I need to close an open position, what must I do?
Answer : You may close (open, place an order) a position over the telephone 24 hours a day. Simply phone our dealing room or through chat Skype: axiom-traders, also you may place orders. You will be asked for your login for security reasons before your request can be executed. Please go to the Contact Us to get the further information.
Question: What are the differences between Demo and Real platforms?
Answer : While all features and functions of the real platform are available in the demo platform, users should keep in mind that simulation cannot replicate real trading market conditions. One important distinction is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. Furthermore, users can have a very different psychological profile depending whether they trade in demo or real platforms. This aspect may impact the evaluation performed with the demo account. Users are advised to use caution and avoid complacency about any conclusion they would have drawn from the use of the demo platform.
Question: What is the maximum amount I can trade online?
Answer : There is no maximum amount you can trade online, however there is a maximum number of 10 standard lots you can trade online at streaming prices for Standard and Advanced accounts, 50 mini lots for Mini accounts and 500 micro lots for Micro accounts. If you wish to deal in an amount which is greater than your account type’s maximum lots, you may break your trade into smaller sizes. Clients can also trade larger amounts by phone.
Question: Can I deposit a small amount first to test your deposit/withdrawal processes but not get the bonus? Can the bonus applied to my second deposit?
Answer : We offer a 20% Welcome Bonus on your first deposit and 10% Loyalty bonus on every additional deposit and therefore you will be at all times receiving a bonus on every deposit you make. (terms and conditions apply)
Question: Why are you asking for documents for account validation?
Answer : As a registered company there are a number of compliance related matters and procedures that we must adhere by as imposed by our regulators. Such procedures include the collection of adequate documentation from our clients with regards to KYC (Know Your Client), which includes the collection of a valid ID card and a recent (within 6 months) utility bill which states the address the client has registered with.
Question: Is there a possibility to lose more money than my deposit?
Answer : No. You only stand to lose what you deposit. Should a scenario occur where the slippage of a certain currency pair takes your balance to a negative position, then rest assured that this will be promptly rectified by our back office department.